SHIPPING AND DELIVERY:

 

2. How do I track my order?

As soon as the order is Shipped from our warehouse, you will receive an email with your tracking number and an active link to track it live. We urge you to enter your email id while placing the order to get all updates related to your order.

3. At what time of the day will my order be delivered?

Once your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

4. What will happen if I miss my order delivery?

Do not worry! Every order is attempted thrice for delivery before it returns to our warehouse. So, you have another chance! Don’t miss it again! Our team will contact you regarding the same if necessary. 

5. Which Logistics/Courier Service do you ship through?

We have tied up with various reputed logistics providers like Delhivery Pvt. Ltd, DTDC  etc. for shipping within India.

 

PAYMENTS & CHARGES

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking ( pay using any of 43 supported banks), [ Wallets like Airtel Payment Bank, FreeCharge Pay Later, Jio Money, Ola Money (Postpaid + Wallet)],  Google Pay (GPay), PhonePe, Paytm, Direct bank Transfers and COD.

In case you need any help with any of the payment options, please do contact us on WhatsApp.+91 98720 99339

1. What are your online mode of payment?

You can pay using any of our wide variety of payments modes like Debit card, Credit card, Amex, Net banking, UPI, GPay, Wallets that are supported on our website.

2. Is Cash on Delivery Service available?

We offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of ₹100 for apparels and  ₹150 for Bedsheets

3. What to do if the money gets debited and the order confirmation is not received?

Do not worry! Your money is safe. It would be either credited to us or back to you.

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at support@basaka.in with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

4. Are there any other hidden charges?

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.

PRODUCTS & PACKAGING

1. How is the quality of your products?

We take a lot of pride in saying that we hand picked quality products and design our own products and manufacture them ourselves, hence we are able to give the best quality possible at the most affordable prices. All our products go through Quality-Check before they are carefully packed for delivery to our customers.

2. What is the guarantee / warranty on your products?

As this are cotton fabrics there's no guarantee/warranty as such but please ensure basic care is provided, like

washing in normal temperature

dry in shade

hand wash

3. Do you have a physical shop?

We are an online store only and sell only through our website www.basaka.in. We do not have any branches, sub stores, agents or physical stores.

4. Will I get the same product as shown on the website?

Yes, we have a policy of "Get what you see". All our products are shot under natural lighting in our in-house studio to give you the best and right product images. Also, all the details of the product are mentioned in the Description Section of every product page.

5. Is there any size chart to choose the right Size of my Selected apparels?

Yes, the size chart measurement has given below the product you purchase

If you are in plus size, we kindly request you to share your measurements, This will allow us to provide you with customized clothing tailored to your specific size and fit.