SHIPPING POLICY

SHIPPING AND DELIVERY - INDIA

BASAKA ships to all the pin codes in India. We have partnered with the best logistics services to ensure that your products are handled professionally and delivered on time. Your satisfaction is our priority, and we are dedicated to providing a seamless and efficient shipping experience to all corners of the country.

Thank you for choosing BASAKA for your fashion needs. Here's our shipping policy to ensure a smooth and transparent delivery process:

ORDER DISPATCH

1. Order Processing and Dispatch:

   • Most BASAKA orders are typically processed and dispatched within 2 working days from the date of your purchase.
   • For plus sizes, we operate on a made-to-order basis, and therefore, it may take 3-5 days to process and dispatch these specific items.

2. Tracking Information:

   • Once your order is dispatched, you will receive an email notification containing the tracking details for your order.
   • This tracking information will allow you to monitor the status and location of your package, ensuring you're informed every step of the way.

3. Delay Notifications:

   • In the event of any unforeseen delays in processing your order, we are committed to keeping you informed.
   • We will send you a notification regarding the delay, along with an estimated timeframe for when you can expect your order to be dispatched.

At BASAKA, we value your satisfaction and aim to provide a hassle-free shopping experience. If you have any further questions or concerns regarding your order or the shipping process, please don't hesitate to reach out to our customer support team. You can contact us via email at support@basaka.in or reach us by phone at 98720 99339. Your satisfaction is our priority, and we are dedicated to ensuring that you have a positive shopping experience with BASAKA. Thank you for choosing us.

ORDER DELIVERY

For India:

Our logistics partner typically delivers shipments in 3-4 days for metro cities and 5-7 days for non-metro cities from the time we dispatch your order. While we strive for timely delivery, please be aware that, in rare cases, unforeseen circumstances or operational issues may lead to a delay in the delivery of your order.

To track the status of your order, please refer to the details provided in the email sent to your registered email ID. If you encounter any issues or have questions regarding your order, our customer service team is here to assist you. You can contact us via email at support@basaka.in or reach us by phone at 98720 99339. Your satisfaction is our priority, and we are dedicated to ensuring that you have a positive shopping experience with BASAKA. Thank you for choosing us.

International Orders (Outside of India):

For our international customers, we want to ensure that your orders reach you safely and efficiently. Please note the following information:

1. Shipping Process:

   • Every international package goes through a series of checkpoints before it reaches its final destination. While this process takes some time, rest assured that the actual travel time is relatively quick.

2. Expected Delivery Time:

   • You can typically expect to receive your international package within 15 days from the date of your order.

3. Delay Notifications:

   • In rare instances where unexpected delays occur, please don't hesitate to contact us. You can email us at support@basaka.in with your query or reach us by phone at 98720 99339, and we will provide you with more information and assistance to address any concerns.

Your satisfaction is important to us, and we are committed to delivering your order to your international location in a timely and secure manner. Thank you for choosing BASAKA for your fashion needs, even from outside of India.

SHIPPING CHARGES 

Shipping within India: