We follow a made-to-order model, which means every product is made only after we receive your order. Because of this, we do not accept returns for a change of mind.
However, we understand that customers may sometimes select the wrong size. To ensure your product doesn’t go to waste, we offer size exchanges.
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RETURN & EXCHANGE
Step 1: Request an Exchange
If your kurta doesn’t fit you correctly, please email us at support@basaka.in within 48 hours of receiving your order and WhatsApp us at 9872099339.
Please include:
• Your order number
• Product name
• Clear images of the product
Once we review your request, we will send you a confirmation email.
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Step 2: Send the Product Back
After receiving our approval, please send the product back to us within 5 days.
The product must be:
• Unused and unwashed
• In its original condition
• Returned with the original packaging
The return shipping cost will be borne by the customer.
Please use a reliable courier service and share the tracking details with us.
Products that are used, washed, damaged, or returned without original packaging will not be eligible for exchange.
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Step 3: Size Exchange
Once we receive the product, we will confirm receipt within 24–48 hours.
After a quality check, we will make the same product in your requested size and dispatch it within 3 working days.
Size exchange is available only for the same product.
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ORDER CANCELLATION
Since our products are made to order, orders can be cancelled only before they are processed for production/shipping.
For COD orders, our team will call you for confirmation before dispatch.
For prepaid orders, cancellations made before processing are eligible for a refund, after deducting 5% towards payment gateway charges.
Once an order has been processed for production, it cannot be cancelled.
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REFUND POLICY
For eligible cancellations, BASAKA does not provide cash refunds. All refunds are issued only in the form of a credit coupon code for use on future purchases on our website.
How the Credit Coupon is Issued
Once your cancellation request is approved and verified:
• The refund amount (after applicable deductions, if any) is calculated.
• A unique credit coupon code is generated for the exact eligible refund value.
• The coupon is issued within 3–5 working days after approval of the cancellation.
How the Coupon is Delivered
The credit coupon code is sent to the customer via:
• Email (registered email ID used for the order)
• In some cases, also via WhatsApp message for faster communication
Customers are responsible for ensuring their contact details are correct at the time of ordering.
Usage of Credit Coupon
• The coupon can be used only once in a single transaction.
• It can be applied to any product available on the BASAKA website.
• The coupon has no expiry date and can be used anytime in the future.
Partial Refunds
We do not offer partial cash refunds. However:
• If an order is partially cancelled (where applicable), a separate credit coupon is issued for the eligible portion only.
• If multiple items are involved, refund eligibility is calculated item-wise and issued as one or more coupon codes depending on the case.
Cash Refunds
• Cash refunds are not provided under any circumstances.
• All approved refunds are strictly processed as website credit coupon codes only.
This policy helps us maintain our made-to-order production system and reduce waste while ensuring customers can still use their refund value for future purchases.
