Exchange Policy – Basaka

We aim to make your shopping experience smooth and hassle-free. Please read our exchange guidelines carefully before initiating a request:

1. Exchange Only – No Returns

We offer exchanges only; returns are not accepted. A nominal fee of ₹200 will be charged to initiate the exchange process.

2. How to Raise a Request

Please fill in the required details in the exchange form. Once submitted, our customer support executive will contact you within 3 working days to guide you through the next steps.

3. Product Pick-Up

Basaka will arrange a pick-up from the address provided. Please ensure availability, as the courier partner will make only one pick-up attempt.

4. In Case of Missed Pick-Up

If the product is not handed over during the scheduled pick-up, you will need to ship it to us at your own expense. Basaka will not be responsible for any issues if the product is not received.

5. Need Help?

For support or queries, feel free to contact us at 9872099339. We're here to assist you!